Refund policy
RETUR- OG LEVERINGSPOLITIK
Sidst opdateret den 06. sep 2025
Tak for dit køb.
Vi håber, at du er tilfreds med dit køb. Men hvis du af en eller anden grund ikke er fuldt ud tilfreds med dit køb, kan du returnere det til os for en fuld refundering eller ombytning. Se venligst nedenfor for mere information om vores returpolitik.
RETUR
Alle returneringer skal være poststemplet inden for 30 dage dage fra købsdatoen. Alle returnerede varer skal være i ny og ubrugt stand, med alle originale mærker og labels vedhæftet.
RETURPROCES
For at returnere en vare, bedes du kontakte kundeservice via e-mail på info@galleri-mindedahl.dk for at arrangere returneringen.
Placer venligst varen sikkert i den originale emballage sammen med en bemærkning om årsagen, og send din returnering til følgende adresse: Galleri Mindedahl
Att: Returneringer
Rønhavegade 8
6400 Sønderborg
Danmark
Bemærk venligst, at du er ansvarlig for alle returfragtomkostninger.
Vi anbefaler kraftigt, at du bruger en sporbar metode til at sende din returnering.
REFUNDERINGER
Efter modtagelse af din returnering og inspektion af varens tilstand vil vi behandle din returnering eller ombytning med en lignende vare, hvis det ønskes.
Tillad venligst mindst syv (7) dage fra modtagelsen af din vare til at behandle din returnering eller ombytning. Vi vil informere dig via e-mail, når din returnering er blevet behandlet. Betalingen vil blive foretaget til det kort, der blev brugt til at købe produktet via webshoppen. Køb i butik vil blive refunderet til det anvendte kort.
UNDTAGELSER
Følgende varer kan ikke returneres eller ombyttes: Lys, blomster og special ordrer
For defekte eller beskadigede produkter bedes du kontakte os på nedenstående kontaktoplysninger for at arrangere en refundering eller ombytning.
LEVERING
Alle købte varer fra webshoppen leveres via dit valg af fragtfirma. Postnord, GLS, DHL eller DAO. Alle ordrer overføres automatisk til Shipmondo fragtservice, og Galleri Mindedahl vil håndtere enhver tvist, der måtte opstå ved forkert/manglende/beskadiget levering, medmindre der er givet forkerte oplysninger om leveringsadresse mv. fra kunden.
Alle ordrer med en værdi over 1000 DKK vil have forsikring ved afsendelse.
SPØRGSMÅL
Hvis du har spørgsmål vedrørende vores returpolitik, bedes du kontakte os på:
+45 2178 8938
info@galleri-mindedahl.dk
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@galleri-mindedahl.dk. Please note that returns will need to be sent to the following address: Galleri Mindedahl, Rønhavegade 8, 6400 Sønderborg Denmark
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@galleri-mindedahl.dk.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards and special orders.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@galleri-mindedahl.dk.